CMS Customer Solutions

Dedicated to customer service and operational excellence, Continental Message Solution is an award-winning call center and live answering service serving the communication needs of clients worldwide.

Redundancy

New and upgraded servers help prevent any type of system failure through redundancies. Backup power options, including battery and a natural gas generator, mean CMS will never have a service outage due to power loss. As a back up for our T1's, CMS has a fiber optic loop to sustain services should there be any failure or damage to the phone lines.

Technology

Continual investment in technology enables CMS to develop proprietary software and offer additional services. All accounts are programmed with 100% customized scripting providing agents with exact verbiage used to answer phone calls. Additional software can integrate a client's work ticket system, ordering website, or CRM directly with a CMS account.

Future

Nationally recognized for exceptional services, CMS is committed to providing the most reliable support available.

Explore Related Categories