The Connected Hive

The Connected Hive helps companies find, screen/qualify, and select the best contact center partner to meet your program needs, and at no cost to you. We provide contact center solutions, technology solutions and consulting services to businesses seeking to supplement and enhance their customer experience domestically and globally. As your trusted advisor, The Connected Hive is your bridge to a clear contact center partner solution, in a process that can involve a sea of complexities in the contact center and BPO industry. We advise, guide, and assess your business holistically and strategically to balance your business goals, culture and brand. With the right competencies and BPO vendor network, we recommend high performing call center partners that consistently deliver world-class results. We conduct needs assessments that address critical issues and provide solutions to resolve problems and qualify those that will be great contact center partners. With twenty years of executive and leadership experience in the BPO and contact center industry, Tim is an expert in the healthcare field, leading top companies such as Humana to greater success in enrollments, and member experience. He also helped elevate customer experience for existing members. Working with a diverse list of clients ranging from State of Louisiana, Office of Group Benefits, and Louisiana Dept. of Children and Family Services, FEMA, to Humana and to Blue Cross/Blue Shield , Discover, and Ameriprise, he has met urgent needs on the fly with strategy and agility. His professionalism and extensive industry-related experience has made him an asset and trusted partner for top clients.

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